Knowledgebase: Payment Methods Auto-Ship Program
Posted by Ty Woods on 29 February 2012 10:51 AM

How does it work?

When you add your item to the cart simply select your order frequency preference from the dropdown menu. We will send you the filters you ordered directly to your door so you’ll always have supplies on hand at the interval you choose. You will only be charged for your next Auto-Ship order when it is shipped.

Can I use Paypal, Amazon or Google Checkout with Auto-Ship?

No.  At this time we do not support alternate payment gateways for Auto-Ship orders.  You must use a valid credit card to pay for your order.

Can I cancel?

There are no commitments with this program. You may cancel 48 hours prior to your next shipment by logging into your account on our homepage and cancelling the auto-ship feature.

Can I change the order frequency after I've placed my order?

You can adjust your recurring order frequency at any time via the My Account section of   You may also cancel orders from this interface.

How will I know when the next shipment will be?

When your next order is automatically placed, you will receive an order confirmation from us one week prior to the order date and a shipping confirmation with the tracking number will be sent after the item has shipped.

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